Shipping policy

Shipping & Delivery Policy

Last Updated: September 24, 2026
Website: shop.chaosinorbit.com
Operating Entity: Iron Rose Technology LLC dba Chaos In Orbit

1. Fulfillment & Production Model

At Chaos In Orbit, our items are produced on demand to ensure peak quality and reduce excess waste. Because our catalog includes distinct categories—specifically apparel & novelties (custom-printed on demand) and specialty coffee (roasted to order)—orders may be fulfilled from different specialized facilities and ship in separate packages.

Order Cut-Off: Orders submitted after 5:00 PM EST will begin processing on the following business day.
Business Days: Fulfillment and carrier transit operate Monday through Friday, excluding major US holidays.

2. Processing & Production Times

Before an order ships, it must be produced. Please note that production time is separate from carrier transit time.

Product Category	Production / Roasting Time	Notes
Apparel & Merch (T-shirts, hoodies, mugs)	2–5 business days	Printed and packaged individually via our fulfillment network.
Specialty Whole Bean / Ground Coffee	1–3 business days	Freshly roasted to order prior to packaging and sealing.

During peak holiday surges or limited-run drop events, production windows may extend by 1–2 business days.

3. Shipping Rates & Delivery Estimates

Once production is complete, packages are handed over to our standard domestic and international carriers (USPS, UPS, DHL Express, or FedEx). Live carrier rates and delivery windows are calculated at checkout based on package weight, dimensions, and destination.

Domestic (Contiguous United States)

Standard Shipping: 3–6 business days in transit.
Expedited Shipping: 2–3 business days in transit (where available).

Alaska, Hawaii, APO/FPO & US Territories

Standard delivery may require an additional 5–10 business days depending on military or regional transit limitations.

International Shipping

Standard international transit typically takes 8–21 business days, depending on local customs clearance and regional postal routing.

4. Split Shipments

If your order contains both roasted coffee and apparel or merchandise, your items will ship separately from our respective roastery and print facilities.

You will not be charged extra shipping beyond the total calculated at checkout.
You will receive individual shipment confirmations and distinct tracking numbers for each package as it departs.

5. Tracking Your Order

Once a tracking label is generated, an automated email containing your tracking link will be sent to the address provided at checkout.

Please allow 24 to 48 hours after receiving your shipping confirmation email for carrier tracking scans to register and update in the carrier system.

6. Customs, Duties & Import Taxes (International Orders)

For international deliveries outside the United States:

Chaos In Orbit is not responsible for any customs, import duties, tariffs, or brokerage fees applied by your destination country's government.
All fees imposed during or after shipping are the sole responsibility of the customer.
If a package is refused or abandoned due to customs or unpaid duties, transit costs cannot be refunded.

7. Address Accuracy & Undeliverable Packages

Customers are responsible for ensuring that their shipping address is entered accurately and completely at checkout.

Because our fulfillment pipelines trigger production shortly after order submission, address modifications cannot be guaranteed once an order enters the production queue.
If a shipment is marked "Return to Sender" or deemed undeliverable due to an incorrect address entered by the customer, the customer may be responsible for reshipment handling and postage fees.

8. Damaged, Defective, or Lost Shipments

We take pride in our packaging, but unexpected transit issues can occur:

Damaged in Transit: If an item arrives damaged, defective, or with a broken seal, email us within 7 days of delivery at shop@chaosinorbit.com. Include your order number and clear photos of the damaged merchandise along with the outer packaging.
Missing / Lost Packages: If tracking states your package was delivered but you cannot locate it, check surrounding premises and with building management or neighbors first. If unresolved within 48 hours, contact the carrier directly to log an inquiry, then notify us so we can assist.